Privacy Policy

Petite Paw Prints ("We", "Our", "Us") are committed to protecting and respecting your privacy. 

This Privacy Policy (together with our Website Terms of Service and any other documents referred to on it) set out the basis on which we any personal information is collected, used, and shared when you visit or make a purchase from www.petitepawprints.co.uk (the “Site”). All data is held in accordance with the guidelines set out in the General Data Protection Regulation (GDPR) and the Privacy of Electronic Communication Regulation. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. 

 

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the site we automatically collect certain information about your device. The purpose of this is to load the Site correctly, monitor website traffic, assist with the navigation and user experience of the Site, perform analytics on the Site usage and optimise our Site. This is shared with our processor Shopify. 

Device Information that we will automatically receive includes: 

  • Requested URL (Uniform Resource Locator) 
  • Cookie information  - these are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  • IP (Internet Protocol) address (this may or may not identify a specific computer) 
  • Domain name from which you access the internet 
  • Referring URL Software (browser/operating system) used to access the page 
  • Date, time zones and time pages were visited 
  • Information on how you navigate and browse the site through the use of Log Files such as"Web Beacons”, “Tags” & “Pixels”  

 We may use and analyse the information we collect so that we can manage and improve the services on the website. Demographic and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the website. Any disclosure of this information will be in aggregate form and will not identify individual users. 

Our site also uses services from Google on this website to measure and analyse visitor information. For further information on these, please visit Google’s website. 

Petite Paw Prints will not (nor will it allow any third party to) use the statistical analytics tools to track or to collect personally identifiable information of visitors to this website. We will not associate any data gathered with any personally identifying information from any source as part of our use of the statistical analytics tools.  

Personal Information

Additionally when you make a purchase through the Site or require customer support, we collect certain Order Information from you. This enable us to provide customer support, products or services to fulfil our contract to you, to process your shipping information, arrange shipping, provide invoices for goods purchased, communicate with you, and when in line with the preferences you’ve shared with us, provide you with information or advertising relating to our products and services. We also use this information to screen our orders from potential risk or fraud. Personal information collected through customer support will not be shared outside or Petite Paw Prints, all other Personal Information collected relating to Orders/Purchases through the site is shared with our processor Shopify.

Personal Information collected from you inlcudes: 

  • Name
  • Billing Address and shipping address
  • Contact information including email address and phone number
  • Demographic information such as postcode, preferences and interests
  • Payment information (including bank details or credit card numbers) to facilitate transactions
  • Other information relevant to customer surveys and/or offers. 

We will make sure that we only collect the data that we need, and will only use it for the purpose specified at the point it was collected. Some of this information is imperative to enable us to provide a service (such as contact information). 

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here  
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • To offer you kanas payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klana, in order for Klana to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred to Klana will be processed in line with Klana’s Privacy Policy  

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  

You can opt out of targeted advertising by:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Facebook Analytics to help us understand how our customers use the Site. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/help/610457675797481/your-info-and-facebook-ads/.You can also opt-out of Facebook Analytics here: https://www.facebook.com/settings/?tab=ads.
  • For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
  • Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

 

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address below.

 

MINORS

The Site is not intended for individuals under the age of 16 years. We do not intentionally collect Personal Information from children. if you are the parent or guardian and believe your child has provided us with personal Information, please contact us in the address below to request deletion. 

 

COOKIES POLICIY

Normally a tasty treat, a cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@petitepawprints.co.uk

Last updated: 4th March 2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/